Recall · CPSC (US)
CPSC, thyssenkrupp Access Corp. Settle Lawsuit: Firm to Conduct Recall to Inspect Home Elevators Due to Entrapment Hazard Posing Risk of Serious Injury or Death to Children; One Child Death Reported
Yes. ThyssenKrupp Access Manufacturing, LLC's product was recalled on September 14, 2022 by CPSC (US). Reported hazard: Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor. What to do: Homeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home.
Data updated September 22, 2026 · Source: official CPSC (US) recall data, checked daily
What was recalled
This recall involves home or residential elevators under a variety of TKA-owned model names, including Chaparral, Destiny, LEV, LEV II, LEV II Builder, Rise, Volant, Windsor, Independence, and Flexi-Lift that TKA manufactured and sold to dealers for installation in homes between approximately 1996 and 2012.
The hazard
CPSC (US) flagged this ThyssenKrupp Access Manufacturing, LLC product for the following risk:
Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor.
What to do
If you own a ThyssenKrupp Access Manufacturing, LLC product, here is the remedy CPSC (US) lists:
Homeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home.
Original recall notice: CPSC (US) →
Common questions
Is the ThyssenKrupp Access Manufacturing, LLC product recalled?
Yes. ThyssenKrupp Access Manufacturing, LLC's product was recalled on September 14, 2022 by CPSC (US). Reported hazard: Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor.
What should I do if I have this product?
Homeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home.
Where can I read the official recall notice?
The original notice is published by CPSC (US) — linked directly from this page.
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