Recall · CPSC (US)
Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported
Yes. Custom Elevator, of Plumsteadville, Pennsylvania's product was recalled on September 29, 2022 by CPSC (US). Reported hazard: Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor. What to do: Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Data updated November 9, 2026 · Source: official CPSC (US) recall data, checked daily
What was recalled
This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers' homes.
The hazard
CPSC (US) flagged this Custom Elevator, of Plumsteadville, Pennsylvania product for the following risk:
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
What to do
If you own a Custom Elevator, of Plumsteadville, Pennsylvania product, here is the remedy CPSC (US) lists:
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Original recall notice: CPSC (US) →
Common questions
Is the Custom Elevator, of Plumsteadville, Pennsylvania product recalled?
Yes. Custom Elevator, of Plumsteadville, Pennsylvania's product was recalled on September 29, 2022 by CPSC (US). Reported hazard: Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.
What should I do if I have this product?
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
Where can I read the official recall notice?
The original notice is published by CPSC (US) — linked directly from this page.
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