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Recall · CPSC (US)

woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards

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Yes. This product was recalled on November 14, 2024 by CPSC (US). Reported hazard: The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards. What to do: Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.

Data updated July 28, 2026 · Source: official CPSC (US) recall data, checked every 30 minutes

woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards

What was recalled

This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.

The hazard

CPSC (US) flagged this product for the following risk:

The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.

What to do

If you own this product, here is the remedy CPSC (US) lists:

Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.

Original recall notice: CPSC (US) →

Common questions

Is this product recalled?

Yes. This product was recalled on November 14, 2024 by CPSC (US). Reported hazard: The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.

What should I do if I have this product?

Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.

Where can I read the official recall notice?

The original notice is published by CPSC (US) — linked directly from this page.

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